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Session: Digital Transformation in Public Services

Kate Sutton

UNDP Head of the Innovation Centre for Asia and the Pacific 

Class Introduction

Digital transformation has the potential to change how citizens live, how they eat, work, travel and engage with government services. In many countries, citizens still need to fill out forms to access basic government services like waste collection, passports or benefits.


Kate Sutton will run a masterclass on digital transformation in public services across Asia Pacific. This practical class will take participants through the theory and practice of digital transformation with a specific focus on public services and also UNDPs approach to digital transformation.


It will also cover some examples of where artificial intelligence in government services and the potential and pitfalls of this technology in delivering better public services

Quiz Time

Disclaimer: U&AI | AI for SDGs Youth Bootcamp (U&AI Camp)advocates for openness, inclusiveness, and respect for different voices and opinions. Master classes represent personal views only and the copyright of classes belong to the lecturers. U&AI Camp does not endorse any person, company or related products, services or activities.

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